Yoursafe

1. What is Yoursafe, and how is it different from a traditional bank?
Yoursafe is an electronic money institution (EMI) based in the Netherlands, licensed by the Dutch Central Bank. Unlike traditional banks, Yoursafe does not lend money or engage in speculation. Instead, it offers payment accounts and secure transaction options, emphasizing privacy and compliance with European regulations.

2. How does Yoursafe protect my identity and privacy?
Yoursafe provides tools like unique IBANs, social media alias payments, and a dedicated Yoursafe ID to ensure your privacy. You can use a Yoursafe alias for transactions, allowing privacy while adhering to global financial regulations.

3. What payment methods are available through Yoursafe accounts?
Yoursafe supports various payment options, including SEPA, Wire, ACH, and US checks. You can also transfer funds instantly between Yoursafe accounts at no charge. The Yoursafe Debit Card offers seamless transactions globally.

4. Can I open a business account with Yoursafe, and what are the benefits?
Yes, Yoursafe offers business accounts with unique IBANs, multi-currency support, and bulk payment options. There are no monthly fees, and mass payout features make it ideal for managing business finances efficiently.

5. What types of IBANs does Yoursafe offer, and how can they enhance privacy?
Yoursafe provides several IBAN options, including vanity, premium, and one-time IBANs. These allow users to choose memorable or disposable IBANs to ensure privacy and ease of use.

6. How does the Yoursafe Debit Card work, and where can I use it?
The Yoursafe Debit Card is linked to your account and allows you to make purchases and withdraw cash worldwide. The card is accepted wherever Visa® is recognized, ensuring secure and convenient transactions.

7. What is the cost of maintaining a Yoursafe account and using its services?
Yoursafe does not charge monthly maintenance fees for accounts. The Yoursafe Debit Card has a small annual fee, and some transaction types may incur nominal fees, detailed in the Yoursafe Price Chart.

8. How does Yoursafe handle transaction security and regulatory compliance?
Yoursafe employs measures like strong customer authentication (SCA) and compliance with PCI DSS standards. Every transaction is monitored to detect fraud and prevent money laundering.

9. What are the identification requirements for opening a Yoursafe account?
Users must verify their identity via the Yoursafe App, which supports over 1,700 identification types. This secure process includes biometric checks to ensure each user is accurately verified.

10. Can I transfer my Yoursafe IBAN to another account?
Yes, Yoursafe offers IBAN transfer services for a small fee. After a 12-month cool-down period, canceled or expired IBANs can be re-registered if desired.

11. Is Yoursafe compliant with European financial laws and anti-money laundering regulations?
Absolutely. Yoursafe operates under the European Payment Services Directive (PSD2) and AML/CTF frameworks. This includes continuous monitoring of transactions and screening against sanction lists.

12. What is Yoursafe ID, and how does it protect my privacy online?
Yoursafe ID enables users to receive payments from platforms without sharing personal or account details. The ID is recognized by banks globally, ensuring privacy without sacrificing compliance.

13. Can I make payments using a social media alias with Yoursafe?
Yes, if you meet specific criteria, such as a minimum number of followers on Instagram or X, you can use verified aliases for secure transactions. This feature combines privacy with regulatory adherence.

14. How can I access non-personal information about transaction originators?
If a Yoursafe Alias is used in a transaction, you can visit the alias token page to access non-personal information. This service helps receiving institutions comply with regulatory standards.

15. What are the customer support options available for Yoursafe users?
Yoursafe offers 24/7 support. Users can also access a dedicated FAQ section, and in case of issues, they can follow the complaints procedure available on the website.